Refund Policy

If a STAGO plugin is not right for you, ask for a refund within 14 days of your purchase and you get your money back. You do not need to give a reason, though we are grateful if you tell us what went wrong so we can fix it.

You can also try the full plugin free before buying: the trial has every look and effect, with a watermark until you add a licence key.

How to ask

• Reply to your Paddle receipt or use the link in it, or
• write to plugins@stago.io with the email you used at checkout and your order number.

Refunds are paid by Paddle, our merchant of record, to the original payment method. They usually arrive within 5–10 business days, depending on your bank.

What happens after a refund

Your licence ends: your download links stop working and your licence key is switched off, so the plugin goes back to trial mode with a watermark. Please uninstall the plugin (an uninstaller comes with every download) and delete the installers.

After 14 days

If something stops working later, for example after a DaVinci Resolve update, write to us first: most problems can be fixed. If we cannot make the plugin work on a system listed as supported on the product page, we will refund you.

Bundles and abuse

A bundle is refunded as a whole. We may decline repeated refund requests from the same person. Nothing here limits your statutory rights.

See also our terms.